Salesforce.com Winter ’11 Upgrades


Salesforce.com Winter '11This past weekend salesforce.com upgraded to Winter ’11.

You will see some obvious changes in the overall look of your salesforce.com user interface (UI).

  • Search box is now located above your salesforce.com tab set.
  • Admin links are now a “dropdown” menu accessed by clicking on your user name at the top of the screen.
  • Application menu change in appearance.

Additional upgrades were made to Reports, Outlook integration and Service.

Winter ’11 General Enhancements
(Recommended viewing for sales team)

Real-time Report Video:

http://na1.salesforce.com/reportbuilder/tutorial/reportbuilder_overview.htm

Salesforce for OutLook:

http://na1.salesforce.com/setup/crmforoutlook/tutorial/SalesforceForOutlookVideo.htm

Winter ’11 Service Enhancements (Recommended viewing for internal Salesforce.com Support Administrator)

Setting up Service Consoles:

http://na1.salesforce.com/consoleSetup/tutorial/ConsoleSetup2.htm

Using the service console:

http://na1.salesforce.com/consoleDemo/tutorial/ConsoleVideoDemo2.htm

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