Winter ’11 Upgrades Winter '11This past weekend upgraded to Winter ’11.

You will see some obvious changes in the overall look of your user interface (UI).

  • Search box is now located above your tab set.
  • Admin links are now a “dropdown” menu accessed by clicking on your user name at the top of the screen.
  • Application menu change in appearance.

Additional upgrades were made to Reports, Outlook integration and Service.

Winter ’11 General Enhancements
(Recommended viewing for sales team)

Real-time Report Video:

Salesforce for OutLook:

Winter ’11 Service Enhancements (Recommended viewing for internal Support Administrator)

Setting up Service Consoles:

Using the service console: