Email-to-case just got easy!


Getting hopping with Salesforce.com Spring '09 release

Getting hopping with Salesforce.com Spring '09 release

In the newest release of salesforce.com, Spring ’09,  email-to-case no longer requires you to add the agent to an internal  email server. Now, just set up your support email addresses to forward (redirect) to a specific salesforce assigned address. Because of this, you can now use email-to-case on hosted email services and Gmail. This upgrade will allow more support groups to add a direct line of communication from clients to salesforce.com

More info on Email-to-Case:  http://blogs.salesforce.com/support/2009/02/new-in-spring-1.html

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One Response

  1. This is a great new feature and detail provided in the support blog noted above offers a pretty good look at what is required and how to make it work. Makes me wonder how to parse the incoming text and build this into automating tasks and follow-up in an ongoing sales conversation…

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