TED | Talks | Malcolm Gladwell: What we can learn from spaghetti sauce (video)

How do we really know what our customers’ tastes are? This is a very interesting talk about how one man changed grocery store layouts forever by challenging conventional wisdom and the common man’s taste buds!

from www.ted.com posted with vodpod

Generating Crazy Amounts of PR

Tom Szaky, founder of TerraCycle, has an outstanding post on how to create your own PR. Use this link to catch his full post. But, it’s so common sense you’ll feel like someone hit you in the head. So wear a helmet.

Sales Rules (9 – 12)

• Present options they aren’t aware of (Teach them a better way)
• You walk the path taken by many before you
• Your job is to build trust
• Under promise –  Overproduce

Present options they aren’t aware of (Teach them a better way)

Here is where you learn to look beyond a knee jerk answer. When a prospect says, “I’ll never do _____” , seek to understand their statements. You might find an opportunity to teach them a better way. (See the path you walk).

You walk the path taken by many before you.

Until you demonstrate your worth to a prospect, they’ll see you as just another ________ salesperson. Take nothing for granted. People have been selling since man could walk. If you can say it, someone else has said it before. Don’t leave things to chance with broad statements, “Our enrollment is simple (said with a wide smile).” You must demonstrate, show, and backup what you say.

Your job is to build trust (earn it)

Most clients will hold their trust until you’ve delivered on what you say. Always think of little actions you can set up and complete to demonstrate your ability. Five small sales actions (calling when you say you will, delivering references when you say you will, or sending over a thank you with a paper copy of the proposal) will do more to create trust than one large action.

Tasks that may seem simple and meaningless, on their own, are in fact the quickest way to earn credibility and trust when completed as a series of separate actions. They will keep you top of mind, creating more touches for a relationship and build a controllable, repetitive record of success. One big action may be easier for you to complete, but it will do nothing to help you earn the credibility required to call someone a customer (especially one that delivers referrals).

Under promise — Overproduce

When working with a customer, the quickest way to lose trust and credibility is to blindly say what you think they want to hear and not be able to follow through. It’s much better to set certain expectations a “little” lower than your capabilities and overproduce with your actions.

Natural born salespeople???

Ever wonder what happened to that guy everyone said would be a natural born salesperson? One of two things:

• They were trained to be mediocre in sales ( and probably quit).
• They went with their gut and have been wildly successful!

There is such a thing as being a natural born salesperson and this post is directed at all you naturals that have been so brainwashed by sales training that you can’t find your rear without a solution to direct you! Consider this your Monday morning butt kicking — stop trying to be smart. Instead, be yourself. Get to know your customers, ask them questions for understanding, actually care about them and you will start making REAL money.

Sales is and always has been the easiest job in the world. It’s the people in the position that make sales “hard.” Think about what the job is:

• Introduce yourself to people
• Ask what they are doing
• Ask what they want
• Deliver what you say
• Make a bunch of money!

Yep, simple. Good luck and have a great week.

Sales Rules (5 – 8)

1. Understand your prospects’ business issues
2. Know your prospects’ job description — beyond our service
3. Understand your prospects’ environment
4. Look for their buying windows – (Lighter workload, urgency, etc.)

Understand your prospects’ business issues

This doesn’t mean you must be an expert in their business. You should have a base knowledge of what it is they do and how your services relate to their industry. Many sales will be won because of you and your company’s experience working in a particular industry.

Know your prospects’ job description — beyond our service

Until you know what your prospect does everyday, you will not understand where your service rates. Most people today have many different functions (hats) to their job. Our service may be just one very small component of their work day. The sooner you find this out, the sooner you’ll know your place at the table.

Understand your prospects environment

Understand how they interact with the rest of their company. When you find this out, you can better gauge if they are the decision maker, influencer or just a time waster. (Many CEO, CFO and Presidents just rubber stamp decisions made by influential/trusted employees)

Look for their buying windows – (Lighter workload, urgency, etc.)

A buying window is the timeframe when a prospect is most likely to buy. An initial meeting might have nothing to do with a prospect’s buying window being open. Your sales call may have caught them with just enough time to begin investigating options. Prospects, just like salespeople, have a process to work through. A prospect’s buying process requires time and resources outside of their control. By asking about peak seasons and their workload, you can better identify their buying windows. When you do this you will be managing your sales, not chasing phantom deals.

Sales Rules (1 – 4)

This is the first in a series of posts on my general sales “rules” — little pieces of information I’ve learned and picked up over the years. The list is always growing and being tightened. Comments are encouraged.

1. Always be yourself
2. Don’t leave your personality at the door
3. Patience, Patience, Patience
4. View all sales opportunities from your customer’s perspective

Always be yourself:

You are who you. If you try and be something that you are not, a prospect will sense it and not trust you.

Don’t leave your personality at the door:

Others can help you improve your work habits and sales process, but your personality was created long ago. Go with it. More than likely it’s what landed you in sales.

Patience, Patience, Patience:

There is a big difference between asking for a sale and being aggressive. Patience knows when the prospect is ready to buy.

View all sales opportunities from your customer’s perspective:

When you can see things from their side of the table, you are in a better position to deliver on their vision.

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1.02.05

Happy St. Patricks Day!

Simple wins out over complex all day long.

You might also say that companies that strive to be simple are embraced and loved by their customers. Your ability to take the complex and make it simple can propel you to greatness:)

Image courtesy StuffThatHappens.com

Use an agenda to create a better buying experience!

Imagine a simple resource that helps you stand out above the crowd, gives you more credibility and facilitates more open communication with a prospect. If this resource existed, you would want to use it. Right? Right.

It always floors me that more salespeople don’t use meeting agendas. I’m not sure if they are afraid of success or if they feel an agenda will hold them back.

I know that being really prepared is hard for salespeople. Let’s be honest –  most of us fell into sales straight from the back of the classroom. As a group, we don’t like to be constrained by anyone or anything. We get business done and it’s just so much easier to go into a meeting and do your thing, wing it, yada, yada, yada.

And,  it’s also easy to look at your mortgage payment and be freaked out because the sales just aren’t coming like you had “planned.”  Wake the hell up and start using your head!

In sales your responsibility is to the PROSPECT and the CHECK. Nothing else matters. By using an agenda, you give the prospect a clear picture of what you plan to discuss. When you send the agenda to your prospect prior to meeting, you help her prepare for the meeting; thus, placing her in a more favorable position to speak openly about HER goals so you can help her more easily buy from YOU! (Remember: it is always about them, not you).

An agenda -

• A rough plan for a meeting
• A clear list of discussion points
• An aid to keep everyone on task
• Facilitates open discussion
• Separates you from the competition
• Creates conversation before the meeting
• Says you care about THEIR time

To make life easy, take a few minutes and create two or three standard agendas. I have two different agendas templated for my own initial meetings:

• Short sales profile account
• Long sales profile account

They’re integrated into my Salesforce.com CRM as templates (Mail Merge) so that I only need to click a few buttons and I’m done. The entire process takes me about two minutes! Now, who can’t spend two minutes to make a prospect’s life better?

Here is a sample agenda used on a short sales profile account:

Don’t let price lose a sale

The truth — price is ALWAYS a major part of the buying decision.

Some buyers understand market price because they do their homework or have purchased your service/product in the past. This group also knows what to expect at certain price points. Other buyers have no clear idea about price and expect salespeople to educate them (frightening, but true).

Why do you or your salespeople always seem to be selling on price?

Most price issues are generated by the people selling the services. If a salesperson is no good at selling or differentiating how she is better than a competitor, the only thing left to talk about is price. This reality is hard for most salespeople to accept because what it really means is:

1. You suck at sales
2. Your company sucks
3. Your industry is full of hacks

You can correct or take advantage of two of these. If your company sucks, leave!

A simple action to add so you don’t totally suck at sales is to become skilled at identifying how much a buyer expects to pay. Looking at their current expense is NO indication of the buyer’s real price expectation. Have you ever tried to get out of a bad relationship? A sales relationship is very similar to any other relationship. Picture this:

Your current bad relationship costs you $85.00 in Happiness dollars. In return, you get:

• A dinner companion
• Someone to hang out with
• His annoying habit one
• His annoying habit two
• His annoying habit three

Now, someone else comes along and is willing to enter a relationship with you at a cost of $125.00 Happiness dollars. In return, you get:

• A dinner companion
• Someone to hang out with
• A friend you like
• Movies you want to see
• Freedom to be yourself

Would you rather:

(a) Switch to a new relationship and pay the same in Happiness dollars, while receiving the same benefits;

OR

(b) Switch to a new relationship and pay $40 more in Happiness dollars, while receiving more benefits?

Sales is about gaining an understanding of the buyers’ needs and helping them achieve their goals with YOU! A first step in not totally sucking — ask a simple question or two early so everyone can focus on the buying process.

Identify the prospect’s initial budget or price point:

“What are you expecting to invest on this project?”

The buyer will either tell you a monetary range or she will twist in her seat before saying, “I can’t or would rather not give you that information.”

If she twists, be simple and help her out. Take your rough idea of price and give her a range to consider. If your widget costs $100.00 month, you might say:  “Most clients expect to pay between $100.00 – $150.00 a month. Does that fit within your budget?”

Notice that you should place your number on the low end. At this point, you want to see if you can even participate in the buying process. The buyer will either agree to the budget or explain that your numbers are too high or come clean and tell you she has no idea what to pay. Either way, you now have a number to work with and can place pricing aside to help the buyer identify her ideal relationship. If you are high, don’t worry — find out what type of relationship she desires. When all is said and done, if you can deliver the relationship she really wants, she’ll find a way to invest in you.

If your sales team sells price first (or only), immediate and dramatic action should be taken.

Bring your sales team around to sell first and align price later

• Ask this question:

Is your company actually priced within market?

I define this as falling 20% on either side of the market leaders’ price.

• Don’t allow your team to adjust price on any new business for one quarter. This may be difficult for some managers. Don’t worry about the short term — you need to think of future team health. If a manager can hold firm on price concessions, the sales team will spend more time helping buyers BUY from them and less time giving price. Once they get it, they get it!

• Create a great SPIFF program focused on holding price.

What if your main competitor is 20 – 40 % less on every deal and they’re actually winning the deals?

• Verify that the competitor is actually winning. Call lost accounts to make sure a change or deal occurred.
  • Survey these accounts
  1. What did they like most about the winner?
  2. Is the purchase working out as expected?
  3. If price wasn’t an issue, would they have chosen you?
• As a sales team, compile a Differentiation Worksheet
  • Ben Franklin each company
  1. Where are you the same?
  2. Where does your team say the same thing?
  3. Where do you do the same things?
  4. What can you change to stand above this competitor?
  5. How can you demonstrate value to these clients against this competitor?

Work as a team to develop a simple sales approach to use when competing against this competitor. With preparation, your team will instantly bring a better buying experience and more likability to the sale.